Kroger

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4.2

( 8 reviews )

Drugstores, Electronic shop, Supermarket $$

6430 W Saginaw Hwy, Lansing, MI 48917, United States

+1 5178-861-060

Kroger is a leading retail brand that operates a chain of supermarkets across the United States. With a strong presence in the market, Kroger is known for providing a wide variety of products and services, ranging from groceries to pharmacy items. The brand takes pride in delivering exceptional customer experiences and meeting the diverse needs of its patrons. Kroger's commitment to quality and value is evident in its extensive produce selection, while its well-stocked aisles cater to all shopping requirements. The brand also offers convenient services like remodeling and has a dedicated team of employees who ensure smooth operations. Kroger's dedication to customer satisfaction has earned it positive reviews and a loyal customer base. With a focus on exceeding expectations, Kroger continues to be a trusted name in the retail sector.

Amenities and More

Kerbside pickup
Wheelchair-accessible entrance
Credit cards
Debit cards
Wheelchair-accessible car park
In-store shopping
Prepared foods
Quick visit
Cheques
SNAP/EBT
Plastic bags
Metal cans

Reviews

4.2/5

8 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Jeremias arriaza

March 22, 2024

One of the employees was extremely rude to me. I did speak with the assistant manager who was very polite. I ended up sending an email to provide feedback regarding my last visit/experience in hopes this would get to the store manager.

Kathleen schellenberg

March 22, 2024

I’ve been doing pick up orders for months now and I go to pick up my order and I ask for a printed copy of my receipt and now they no longer know how to do it. Never had an issue any other time I’ve asked for a printed receipt. The manager Drew and store manager Ms. Parks don’t even know their policies or procedures. It took two hours for a call back to tell me they can’t print receipts at store level. As I stated before I’ve been doing this for months and have proof of all my receipts that I got when I picked up my previous orders because I scan them to my cash back account. Lost a customer because they made it seem like I was a liar when I could have clearly showed my previous receipts for all other pick up orders.

Ami nelson

March 22, 2024

The store is great, Fried Chicken is gourmet,the employees are excellent but the problem is someone in the chain of command of the Management won't secure the store. I had a person harass me at their gas station, a panhandler. She threatened to call the cops on me even though she is trespassing and was stalking me and told me to quote "hit me." "Come on hit me." I'm pretty sure that is harassment. I am tempted to file a Police report. I cut up my Kroger card today .I don't have kids but if you have a family I would highly recommend shopping somewhere else she seemed unstable no telling what could happen. It really is pretty sad that Kroger can't keep their store in order on the frickin Westside its not even the Lansing city limits!!!!

Tony giannone

March 22, 2024

I have had a few problems at this store but these 5 stars are solely based on the amazing service John in the pick up department gave my family! Always so fast, friendly and kind despite being short staffed. Please recognize amazing employees like him

David mayers

March 22, 2024

Took them 45 mins to get to my car. Very slow service. Better off, going inside and buying your own groceries. Useless

Frank zapata

March 22, 2024

First of all 🙏🏽 Malasia you the best. she was the manager at that time of miracle she made it happen . Hopefully I got your name right . I have been doing my mom’s stuffing for the past 10 yrs and I needed to find regular stuffin mix plane . No seasons . Because I make my own flavor my moms stuffing that been in are family for about 40 yrs and counting. I literally went to all krogers , miejers , aldis ..but the only store I didn’t went was Kroger w. Saginaw hwy. She went over and beyond here help thank you again Malasia..

Qingyang chen

March 22, 2024

Placed an order for pick up today at 9am for between 5-6 pm tonight. Got a text saying my order was ready for pick up at 5:30 showed up to store checked in thru the mobile app only to have an employee come out and say my order isn’t ready and that it won’t be done until around 7-8 pm. I leave and go back home just to get a text at 7:15 saying my order is ready once again I show up and check in and this time am told pick up hours are over call the store and am told they’re still working on my order and that it will be about another half hour! Totally unacceptable if you can’t get orders around in the time they’re supposed to be around don’t offer store pick up I’ve now wasted two trips and am stuck waiting another half hour for my order that should’ve been done over 3 hours ago. I will be shopping at meijer from now on. 100% ridiculous 100% bad customer service!!!